"There was a problem trying to connect to your Asana account." message appears

September 17th, 2020 • By Brian Rue

This warning message typically appears because the Rollbar app is having problems accessing the Asana API due to an outage or a timeout.

This happens intermittently and is a known issue in the Asana API. Asana's platform team are working to improve performance and stability of the API to reduce future occurrences.

If you encounter this error, please wait a couple of minutes and try to repeat your action again.

If the error persists, please notify Asana via https://asana.com/support as well as Rollbar via support@rollbar.com or the in-app chat.

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